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🐾 Welcome to Pawberry — Everyday Essentials for Happy Pets!

Frequently Asked Questions

Find quick answers to common questions about shipping, tracking, returns, and exchanges at Pawberry.

How long does shipping take?

Shipping takes place within 3–5 business days. If there is a problem with the shipment of your product, we will notify you via the email address you provided when placing your order.

Is free shipping available?

We do not currently offer free shipping. However, this may be added in the future. We apologize for any inconvenience.

How can I get a tracking number for my order?

If your order has been shipped, we will add the tracking number to your order and notify you via the email address you provided when placing your order.

How do I process a return or exchange?

For returns or exchanges, please contact us within 14 days of receiving the product. Please provide a receipt or screenshot of your purchase, along with a photo of the product showing that the original packaging or tag is still intact.